As per definition by Microsoft, E-government and citizen portals provide a cost-efficient, easy-to-use solution for addressing a variety of citizen services. Citizens can find information and pay for services, fees, and even fines from the comfort of their home or workplace. For governments, automated services reduce strain on budget and resources, freeing staff to focus on more important issues. Almost any citizen interaction can be moved online.
Citizen portals can help citizens:
- Pay taxes, licenses, tickets, permits, and library fines
- Submit building plans for permits and check progress on permit approval
- Register for government-sponsored classes or events
- Apply for or renew business licenses
- Obtain pre-populated forms
- Schedule construction inspections
- Report electrical outages, potholes, utility issues, or leaking hydrants
- Book government-run facilities, such as park buildings and playfi
Citizen portals can also provide quick access—online or through strategically placed kiosks—to government information, including:
- Maps of government buildings, parks, services, schools, and other important locations
- Webcams of local traffic, parks, or committee meetings
- Information on availability of public facility rentals
- Schedules, locations, and agendas for public meetings and events
- Local policies and regulations
- Public record
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