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CS has been the pioneer in managing and executing large scale e-governance projects in India. e-Governance (short for electronic governance, also known as e-gov, digital government, online government, connected government ortransformational government) is all about creating a comfortable, transparent, and cheap interaction between government and citizens (G2C – government to citizens), government and business enterprises (G2B –government to business enterprises) and relationship between governments (G2G – inter-agency relationship). There are four domains of e-government namely, governance, information and communication technology(ICT), business process re-engineering(BPR)and e-citizen.
Within each of these interaction domains, four kinds of activities take place:
- Pushing information over the Internet, e.g.: regulatory services, general holidays, public hearing schedules, issue briefs, notifications, etc
- Two-way communications between the agency and the citizen, a business, or another government agency. In this model, users can engage in dialogue with agencies and post problems, comments, or requests to the agency
- Conducting transactions, e.g.: lodging tax returns, applying for services and grants
- Governance, e.g.: online polling, voting, and campaigning
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