Many
business processes require a group of people
to work on a applications or forms submitted
either in paper form or electronically through
web, extract data, apply business rules, and
appropriate a decision. It could be a loan
application, a patient record, mortgage application,
an insurance underwriting file or for that
matter any process that spans at least five
different people to process the documents
in a diligent manner. For example, an Insurance
policy application is subjected to a policy
approval process that includes risk review,
prior claim history review, service quote
generation and the issuance of a policy. Typically,
information collected and processed may further
be passed to further business systems or may
generate more forms to be processed.
Our forms processing service utilizes the
capability of DocKM to help organizations
to provide customer service, help them expedite
forms processing, help avoid unhealthy situations
such as delayed processing, missed targets
and a potential for litigation.
Organizations that have greater forms processing
volume, complex OCR/ICR recognition requirements,
and specialized processing needs benefit greatly
from our outsourced forms processing service.
We integrate our service to your LOB (Line-of-business)
transactions and help realize the ROI on in
least possible time.
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Solution in Action
to reduce inefficiencies for faster, better
decisions
A bank will need to accept loan application
requests in paper form and compulsorily
almost all the supporting documentation
in paper form for some time to come. The
forms are scanned, indexed with a loan
application number at the customer's site
and the images are transported to our
service bureau. Our operators would then
capture the information through key-entry,
OCR/ICR recognition, verify twice and
validate the data according to bank specific
rules for data consistency and integrity.
Next, the solution aims to deliver
full business process management capability,
including rule based routing and queue
management to further automate the decision
on the loan application. For example,
the bank may decide that any loan up to
a certain amount may be automatically
approved if the applicant has satisfied
certain criteria - such as credit rating
above a certain threshold, and having
a minimum balance in his account consistently
for a period of time. Bank may modify
or alter these rules from time to time.
The bank also may decide that high value
loan applications shall be routed through
a workflow that includes reviewing by
credit line managers and the route to
be taken may vary depending on the result
of application of business rules on the
submitted application, thus building parallel
queues for decision making and loan approval.
We integrate DocKM to
capture data from the bank specific application
form, import the data to the back end
LOB enterprise applications and finally
process the data within the enterprise
application user interface available over
the broad band internet. In the absence
of an enterprise application implementation,
we strive to process the data by building
software tools specific to the requirements
of the customer, here, the bank.
Thus we help the bank
to respond more quickly to its customers,
turn around more business in a shorter
time, perform the business process management
at reduced costs for the bank, and focus
the core employee efforts on those user
requests where personal interaction is
more required.
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